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University Health System MyChart Terms and Conditions


University Health System (the Health System) is pleased to offer you information via a Web-based version of our computer systems called MyChart.

To request an account, submit a MyChart Consent Form to indicating you have read this Terms & Conditions Statement. You must sign up on the web-based MyChart before you can access MyChart for the iPhone or MyChart for Android.

This Terms & Conditions Statement outlines our practices and our sensitivity to your right of privacy. We reserve the right to revoke access at any time for any reason.

Response to Electronic Communication: University Health System will make every effort to provide a response within two business days to electronic inquiries. Emergencies requiring immediate attention should not be submitted electronically. Furthermore, with respect to any electronic communications you send via MyChart, the Health System is only able to respond to such communications based on the information you submit. If there is insufficient information provided, we will be unable to respond to you appropriately.

Third Party Services: You may choose to use other services provided by third parties in conjunction with your use of MyChart. Such services may include, but are not limited to, translation services, location services, and other third-party offerings. Any links to such services are provided for your convenience only. Neither Epic nor University Health System have control over the contents of these services, and neither Epic nor University Health System accept any responsibility for them or for any loss or damage that may arise from your use of them. Such services may require you to submit your information to a third party, which may result in a copy of your information being used and/or stored by a third party. If you decide to access any such services in conjunction with your use of MyChart, you do entirely at your own risk and subject to the terms and conditions of use for such services.

Web Site Links: MyChart may offer links to related medical Web sites not managed by University Health System. These Web site link(s) are for a patient’s informational purposes only. The Health System does not endorse the accuracy of the information in/on these Web sites, and the patient should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis.

Minor Eligibility: An individual must be age 18 or older to request a personal account. Minor children between the ages of 0 and 17 (inclusive) will not be eligible to manage their own MyChart account or services.

Proxy Access: Individuals age 18 or older may request proxy access to another adult individual’s MyChart account by completing the Proxy Access Consent Form and submitting it to the Health Information Management Department at (210) 702-4088. Such access will only be granted to parties with appropriate consent of the MyChart account holder and only to the extent that the party requesting proxy access can demonstrate the legal right to the account holder’s medical information. If the proxy’s legal relationship with the account holder changes, the proxy must inform the Health Information Management Department immediately at the above stated email address. If you need additional information about Proxy Access, please call the Health Information Management Department at (210) 358-1777 or by stopping by their offices at 4502 Medical Drive, San Antonio, TX 78229.

Email Privacy: Patients who are users of MyChart should be aware that they will be notified via e-mail when there is new medical information to be viewed on MyChart. This means that any person with access to your e-mail will be able to see this notification, thus you should consider this when providing an e-mail address. This could include your spouse, employer or anyone else that can access your e-mail account. The e-mail notification sent to you will not contain private medical information; it will only alert you of a new message available in MyChart. You will have to log into MyChart to read the message.

Please know that if you send us an e-mail communication, it may be shared with the University Health System staff that assists the physician in providing your medical care. A patient’s confidential medical information on MyChart will be accessible only to appropriate clinical staff.

Security and Confidentiality: We afford the same degree of confidentiality to medical information stored on MyChart as is given to medical information stored by the Health System in any other medium. University Health System is committed to protecting the confidentiality of your medical information. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information.